Troubleshooting

Frequently asked questions from our users

Only help option is displayed in the Formfacade add-on menu. How can I fix this?

If you open your Google Form, click on the add-on icon and select Formfacade - Embed Google Forms™ immediately, sometimes only the Help option is displayed in the menu.

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Form is not publicly visible. How can I fix this?

Formfacade supports only public forms. Publish your Google Form and turn off the options that need sign-in to remove the not publicly visible warning.

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Formfacade form redirects to Google Forms page on submit. How can I fix this?

If you have enabled "Send responders a copy of their response" for all form submissions (Always) or limited the form submissions to 1 response per user, then the Formfacade form redirects to Google Forms page on submit.

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Form responses are not recorded in Google Forms. How can I fix this?

Turn on Submit to Google Forms under RESPONSES and send the missed responses from the Kanban board.

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Form changes are not reflected in the embedded form. How can I fix this?

Edit the form your page uses, open it in Formfacade's editor and reload your page.

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